Q: What is the warranty on your retro appliances?
A: Our Big Chill fridge warranty is one year on parts and labor, 5 years on the compressor.  Our Dishwasher warranty is one year on parts and labor, limited lifetime warranty on the stainless steel tub and inner door.

Q: What is your current lead time?
A: Lead time is approximately 2-6 weeks on our retro refrigerator. Give us a call as this can vary. We’ll do what we can to work within your time frame.  Lead times will be longer for the new Studio Series.  Give us a call for details.

Q: What are the advantages of the powder coat paint finish you use?
A: Powder coating gives customers the longest-lasting, and most color-durable quality finish available. Powder coated surfaces are more resistant to chipping, scratching, fading, and wearing than other finishes. And colors stay bright and vibrant longer.  Powder coating is also highly protective of our environment. While liquid finishes contain solvents which have pollutants known as volatile organic compounds (VOCs), powder coating contains no solvents and releases negligible amounts, if any, of VOCs into the atmosphere. Thus, there is no longer a need for finishers to buy costly pollution control equipment. In addition, most powder coating overspray that does not adhere to the part can be retrieved and reused, virtually eliminating the waste commonly found in liquid finishing processes.

Q: Where is the ice maker located in the fridge?
A: The ice maker is an interior option. We’re able to keep the vintage look outside and give you the modern amenities inside! Click here for a picture.

Q: Where is the Big Chill fridge available?
A: Currently, we are only able to warranty our fridge in the Continental United States. We occasionally sell product outside of the US, but you’re on your own with any repair.

Q: What brand of refrigerator do you use with the Big Chill?
A: We use big name guts with our retro fridge. Give us a call for the details.

Q: How can I see an exact color sample?
A: You’ve got 2 options. 1. All of our refrigerator retailers have color samples on display. 2. Give us a call and order a metal color sample. Cost is $4. Call us at 1-877-842-3269 with any questions.

Q: Do you offer custom colors for your vintage appliances?
A: Yes! We now offer a wide variety of custom colors with our fridges. Check out our custom colors page for the details.

Q: Are your fridge doors metal or plastic?
A: METAL, of course. Our steel doors are fabricated using a traditional stamping process…Just like they did back in the ’50’s.

Q: What is the difference between a Curbside and an Inside delivery?
A: A Curbside delivery is typically brought to the first dry area. If there are steps, your fridge will be left at the bottom. You are responsible for uncrating it and getting it in your house. With a Curbside delivery, grab a tool set and a few of your strongest friends. Shipping weight for the fridge is close to 400 lbs. With an Inside delivery (recommended), our shippers uncrate your appliance, bring it into your vintage kitchen, remove all packaging and take the debris with them. Stairs, door removal and old fridge removal are extra charges. Please refer to Pricing page for specifics.

Q: Will the refrigerator fit through my door?
A: Check out our specifications page to see all measurements. As a last resort, fridge doors can be removed. Please measure carefully. We cannot accept returns on fridges that do not fit in your house.

Q: Is the Big Chill appliances Energy Star rated?
A: Our 20.9 cu.ft model is Energy Star Rated (all colors except Black). Our 14.4 cu.ft model uses even less energy but is not rated. Check out our specifications page for more details.  Our dishwasher is also an Energy Star Rated unit. 

Q: Do you offer financing on your vintage kitchen appliances?
A: When ordering fridges and stoves you can pay half down and half before it ships. Of course, you can pay in full if you prefer.

Q: What is your cancellation policy?
A: If you have placed your order but we haven’t started building your fridge, the cancellation fee is $100. If we have already built your fridge, but it hasn’t shipped, the cancellation fee is $500. Once your fridge leaves our warehouse, it’s yours.

Q: Will the shipping company hook up my ice maker?
A: Sorry, the shipping company isn’t qualified to do plumbing or electrical work.